Penelope Bag

HOLIDAY GIFT POLICY
Gifts purchased with a discount of 0-30% between December 1st and December 24th, 2024, qualify for Credit Return or Exchange until January 8th, 2025. Please review the process of how to return holiday gifts on our Holiday Gift Return Policy page here. For all non-gift purchases, please review our Return Policy here. Exceptions may apply. 

RETURN POLICY

• FOR ANY PRODUCT 0-29% OFF, ENJOY A FULL REFUND FOR YOUR ITEM(S) 
• FOR ANY PRODUCT 30%-49% OFF, ENJOY A CREDIT IN THE FORM OF A GIFT CERTIFICATE THAT CAN BE USED ANY TIME ON THE WEBSITE. 
• FOR ANY PRODUCT 50% OFF OR HIGHER, THE PRODUCT IS FINAL SALE 

*RETURN MUST BE REQUESTED WITHIN 10 DAYS OF RECEIVING YOUR ORDER.

*Return Package must be shipped out or dropped off within 3 business days of receiving your RA.

*FOR CURBSIDE ORDERS, RETURN MUST BE REQUESTED WITHIN 10 DAYS OF YOUR ORDER BECOMING AVAILABLE FOR PICKUP.  

FOR MORE INFORMATION ON HOW TO RETURN YOUR ORDER, PLEASE VISIT OUR  RETURNS PAGE

PLEASE NOTE IT CAN TAKE APPROXIMATELY 1-3 BUSINESS DAYS TO PROCESS YOUR ORDER.

WE ARE NOT RESPONSIBLE FOR ANY DELAYS IN RECEIVING YOUR PACKAGE DUE TO OUR SHIPPING/DELIVERY PARTNERS. 

CANADA DELIVERY: 

FREE STANDARD SHIPPING ON ALL ORDERS OVER $300 CAD BEFORE TAXES.
PROCESSING ORDERS - 1-3 BUSINESS DAYS*

FOR ORDERS UNDER $300 CAD
$10 CAD STANDARD SHIPPING (2-7 BUSINESS DAYS*)
$15 CAD EXPEDITED SHIPPING (3-4 BUSINESS DAYS*)
$25 CAD EXPRESS/XPRESSPOST SHIPPING (1-2 BUSINESS DAYS*)
*APPROXIMATE TIMING

FOR MORE INFORMATION SEE OUR SHIPPING PAGE

USA DELIVERY (EXCLUDING ALASKA, HAWAII AND US TERRITORIES)

FREE STANDARD SHIPPING ON ALL ORDERS OVER $500 CAD BEFORE TAXES.
PROCESSING ORDERS - 1-3 BUSINESS DAYS*

FOR ORDERS UNDER $500 CAD
$25 CAD STANDARD UPS SHIPPING (UP TO 6 BUSINESS DAYS*)
$55 CAD EXPEDITED UPS SHIPPING (UP TO 3 BUSINESS DAYS*)
*APPROXIMATE TIMING

TNT is not responsible for any duty, brokerage fees or taxes incurred.

FOR MORE INFORMATION SEE OUR SHIPPING PAGE