Shipping Policy

How is my order processed?

Important details

You are currently on our Canadian based site. All shipping costs are shown in Canadian Dollars (CAD).

We attempt to process all orders within 1-3 business days of your order being placed. This period of time is not included within our shipping speed estimates. Orders are shipped out Monday through Friday (excluding local Statutory Holidays). 

To avoid any delays in receiving your order, we recommend shipping your order to a work address or an address where a person is physically present and is authorized to accept your order. 

Once your order has shipped, you will receive a shipment confirmation email with a tracking number. Orders may be split into multiple shipments if required.

If you require any changes to your order including incorrect address details and sizing, please contact us immediately at online@tntthenewtrend.com to ensure adjustments can be applied prior to your order shipping out.

If your package is lost, delayed, or you received a delivered status update, but the package has not arrived, please contact online@tntthenewtrend.com so we can assist you.  

If an order is returned to our warehouse as a return-to-sender package, any additional shipping fees to redeliver the package are the responsibility of the buyer.  

Kindly note that delays to deliveries may occur due to circumstances outside TNT’s control (such as weather, industrial disputes, etc). Pre-order products are subject to the delivery dates indicated at the time of purchase and may be subject to change.  

Shipping to Canada

The below list is a general flow of how our Canadian orders are fulfilled. Please be sure to review our full policy for full terms and conditions.

1. Order - Place your order with TNTfashion.ca

2. Confirmation - You will receive an email to confirm your order has been received at the email address that you provided in your order information.

3. Potential touchpoint - If there is any additional information we must relay to you regarding your order, we will reach out within the fulfillment period via email. 

4. Shipping Confirmation - You will receive a fulfillment confirmation email when your order has shipped.

5. Delivery - Depending on your selected shipping speed and service, your order will be delivered to you or your selected pick-up location.

 We offer a number of shipping options to fit your needs. Enjoy Free Standard Shipping on all orders over $300 CAD (excluding taxes). 

 * All time periods stated are approximate, time periods may be longer or shorter.

For more information regarding in-store pickup, please visit our IN-STORE PICKUP PAGE. 

Orders may be shipped by UPS, Canada Post, or our Same-day/Next-day shipping partner Flashbox. We ship to all Canadian provinces and territories. Orders shipped to PO boxes are sent via Canada Post – XpresspostTM. 

Shipping to the United States of America

(Excluding Alaska, Hawaii and US Territories)

The below list is a general flow of how our International orders are fulfilled. We currently ship to the Continental United States. Please be sure to review our full policy for full terms and conditions.

1. Order - You place your order with TNTfashion.ca. 

2. International Order Confirmation - You will receive an email to confirm your order has been received at the email address that you provided when placing your order.

3. ACTION REQUIRED – Please review your order confirmation email carefully as it includes information regarding your order’s potential additional charges. You must send a clear reply of confirmation and acceptance for us to continue the fulfillment process.

4. Potential touchpoint - If there is any additional information we must relay to you regarding your order, we will reach out within the fulfillment period via email.

5. Shipping Confirmation - You will receive a fulfillment confirmation email when your order has shipped.

6. Delivery - Depending on your selected shipping speed and service, your order will be delivered to you or your selected pick-up location.

Enjoy Free Standard Shipping on all orders over $500 CAD (excluding taxes). 
 

 * All time periods stated are approximate, time periods may be longer or shorter.

All shipments are under terms of EX WORKS - any duty, brokerage or taxes owing shall be payable at the time of delivery by the customer.  

TNT is not responsible for any duty, brokerage fees or taxes incurred. 

Should a delivery be refused by the recipient or otherwise returned to TNT's  Warehouse due to inability to be delivered, TNT reserves the right to deduct any subsequent fees incurred by the return-to-sender process (including but not limited to shipping, duties, brokerage, and clearance) from the order's refund total, or otherwise invoiced upon redelivery.
 
Once shipped, you will receive a shipment confirmation email with a tracking number. Orders may be split into multiple shipments if required. Orders will be shipped by UPS.