Shipping Policy

How is my order processed?

Important Details

You are currently on our Canadian-based site. All shipping costs are shown in Canadian Dollars (CAD).

TNT attempts to process all orders within 1-3 business days of your order being placed. This processing period is not included within our shipping speed estimates. Orders are shipped out Monday through Friday (excluding local statutory holidays).

To avoid any friction regarding receiving your order, TNT recommends shipping your order to a work address or an address where someone is physically present to receive the shipment.

Once your order has shipped, you will receive a shipment confirmation email with a tracking number. Orders may be split into multiple shipments if required.

If you require any changes to your order, including incorrect address details or sizing, please contact us immediately at online@tntfashion.ca to ensure adjustments can be applied prior to your order shipping out.

HOLIDAY NOTICE

Due to a higher than normal volume of orders during the Holiday Season and the ongoing Canada Post negotiations, there may be delays in order processing time. Any delays once the order has been shipped are outside of the TNT team's control. Please note we are not responsible for any shipping delays.  

As the Holiday Season is a busy time, there may be delays in dispatching your order due to order volumes, and delays with our shipping partners. 

Due to these delays, we suggest placing your Holiday orders before December 8th, 2024 to receive them before the holidays. Please note this is not a guarantee of order delivery date.

Shipping Providers

TNT utilizes a variety of shipping carriers to deliver your orders. The specific carrier may vary depending on your location, the shipping method selected, and other factors. Carriers may include, but are not limited to, UPS, Canada Post, Flashbox, or other third-party shipping services. By placing an order with TNT, you acknowledge and agree that your order may be shipped via any carrier at our discretion. If you have a personal preference for carrier, please reach out to online@tntfashion.ca prior to receiving your shipping notification.

Shipping and Liability

• Assumption of Delivery: Once our tracking system indicates that your package has been delivered to the address provided, TNT considers the order fulfilled and delivered to the correct receiver and address.
• Limitation of Liability: TNT is not liable for any loss or damage that occurs after we have delivered the order to its respective carrier. This includes, but is not limited to, theft, loss, or damage occurring before or after delivery.
• Unattended Deliveries: If the package is left unattended at the delivery location (e.g., doorstep, porch, mailbox), TNT is not responsible for any subsequent loss or theft.
• Incorrect Address: If the client provided shipping address is incorrect or incomplete, and the package is delivered as per the address provided, TNT is not liable for misdelivery. While we do our best to confirm addresses, please be sure to include the correct address with your purchase.

Lost, Delayed, or Misdelivered Packages

If your package is lost, delayed, or you receive a delivery status update but the package has not arrived, please contact online@tntfashion.ca so we can assist you. We will make reasonable efforts to help locate the package or file a claim with the carrier when possible. TNT is not liable for loss or theft after delivery or packages delivered to the wrong address.

Return-to-Sender Packages

If an order is returned to our warehouse as a return-to-sender package due to incorrect address information, inability to deliver, or refusal of the package, any additional shipping fees to redeliver the package are the responsibility of the buyer.

Delivery Delays

Kindly note that delays to deliveries may occur due to circumstances outside TNT’s control (such as weather, industrial disputes, or other unforeseen events).

Pre-order products are subject to the delivery dates indicated at the time of purchase and may be subject to change.

Shipping to Canada

The below list is a general flow of how our Canadian orders are fulfilled. Please be sure to review our full policy for full terms and conditions.

1. Order - Place your order with TNTfashion.ca

2. Confirmation - You will receive an email to confirm your order has been received at the email address that you provided in your order information.

3. Potential touchpoint - If there is any additional information we must relay to you regarding your order, we will reach out within the fulfillment period via email. 

4. Shipping Confirmation - You will receive a fulfillment confirmation email when your order has shipped.

5. Delivery - Depending on your selected shipping speed and service, your order will be delivered to you or your selected pick-up location.

 We offer a number of shipping options to fit your needs. Enjoy Free Standard Shipping on all orders over $300 CAD (excluding taxes). 

 * All time periods stated are approximate, time periods may be longer or shorter.

For more information regarding in-store pickup, please visit our IN-STORE PICKUP PAGE. 

Shipping to the United States of America

(Excluding Alaska, Hawaii and US Territories)

The below list is a general flow of how our International orders are fulfilled. We currently ship to the Continental United States. Please be sure to review our full policy for full terms and conditions.

1. Order - You place your order with TNTfashion.ca. 

2. International Order Confirmation - You will receive an email to confirm your order has been received at the email address that you provided when placing your order.

3. ACTION REQUIRED – Please review your order confirmation email carefully as it includes information regarding your order’s potential additional charges. You must send a clear reply of confirmation and acceptance for us to continue the fulfillment process.

4. Potential touchpoint - If there is any additional information we must relay to you regarding your order, we will reach out within the fulfillment period via email.

5. Shipping Confirmation - You will receive a fulfillment confirmation email when your order has shipped.

6. Delivery - Depending on your selected shipping speed and service, your order will be delivered to you or your selected pick-up location.

Enjoy Free Standard Shipping on all orders over $500 CAD (excluding taxes). 
 

 * All time periods stated are approximate, time periods may be longer or shorter.

All shipments are under terms of EX WORKS - any duty, brokerage or taxes owing shall be payable at the time of delivery by the customer.  

TNT is not responsible for any duty, brokerage fees or taxes incurred. 

Should a delivery be refused by the recipient or otherwise returned to TNT's  Warehouse due to inability to be delivered, TNT reserves the right to deduct any subsequent fees incurred by the return-to-sender process (including but not limited to shipping, duties, brokerage, and clearance) from the order's refund total, or otherwise invoiced upon redelivery.
 
Once shipped, you will receive a shipment confirmation email with a tracking number. Orders may be split into multiple shipments if required. Orders will be shipped by UPS.