At TNT, we want you to love your purchase — but if something isn’t quite right, we offer returns and exchanges within specific guidelines. Please note that Canadian and U.S. orders follow different return procedures, outlined below.

• Returns or exchanges must be requested within 10 days of receiving your order, or within 14 days of being notified your in‑store pickup order is ready.
  
• All returned items must be in original condition (unworn, unwashed, unaltered), with all original tags and packaging (including shoeboxes, dust bags, etc.) free from damage, marks, or tampering
  
  
• Items returned that do not meet our quality standards may be declined and shipped back at your cost.
  
• Special orders are not eligible for return, exchange, or cancellation.

Please contact online@tntfashion.ca to initiate a return or request a change to an unshipped order.

Regular Price to 29% Off

Full refund to original form of payment

30% – 50% Off

Store credit issued via Gift Certificate

51% Off or More

Final Sale – Not eligible for return or exchange

The following items are final sale and cannot be returned or exchanged for hygiene reasons:

• Swimwear

• Lingerie/Bodysuits

• Jewelry

• Fragrance

• Shoes must be tried on only indoors on soft surfaces.

• Returned shoes must show no wear or sole markings.

• Shoes must be returned with original packaging in unmarked, resaleable condition.

• TNT does not offer price adjustments on previously purchased items.
• Original shipping charges are non‑refundable, except in the case of faulty merchandise.
• Mail‑in return shipping costs are your responsibility. TNT is not liable for lost or untracked packages.
• We recommend using a tracked and insured shipping method and keeping your tracking number.
  
• Refunds are processed within 5 business days of receiving your return. It may take up to 10 business days for your financial institution to post the transaction.

How to Return:

1. Contact Us:
   Email online@tntfashion.ca to confirm your item’s return eligibility.
   
2. Receive Return Authorization:
   If approved, we’ll send you a Return Authorization (RA) number and instructions.
   
3. Return Your Item:
   Mail your return using your preferred tracked service, or return it in-store. Include the RA number in or on the package.
   Email your return tracking number to us.
   
4. Quality Inspection:
   Once received, items will be inspected to ensure they meet our return standards.
   
5. Refund Processing:
   Eligible refunds will be issued to your original payment method or as a store credit (based on discount level). Please allow up to 10 business days for funds to appear.

Please note that online and in-store purchases follow separate return policies:

• In-store purchases are not eligible for online returns

• Online purchases cannot be returned in-store for refund — only drop-off (if authorized)

In-Store Return Policy

• No refunds are offered on in-store purchases.

• Returns must be made within 7 days of purchase for exchange or store credit only, with proof of purchase.

• Sale items are final sale unless faulty or otherwise required by law.

• Items must be in original, unworn condition with all tags and packaging.

If your item arrives damaged, defective, or incorrect, please contact online@tntfashion.ca as soon as possible. We will work to resolve the issue promptly, regardless of standard return eligibility.

For any return-related inquiries or assistance, please contact our customer service team at: online@tntfashion.ca