At TNT, we want you to love your purchase — but if something isn’t quite right, we offer returns and exchanges within specific guidelines. Please note that Canadian and U.S. orders follow different return procedures, outlined below.

Yes, we do have a Holiday Gift Return policy! Please review our Holiday Gift Return Policy here for full details.

• Returns or exchanges must be requested within 10 days of receiving your order, or within 14 days of being notified your in‑store pickup order is ready.
  
• All returned items must be in original condition (unworn, unwashed, unaltered), with all original tags and packaging (including shoeboxes, dust bags, etc.) free from damage, marks, or tampering
  
  
• Items returned that do not meet our quality standards may be declined and shipped back at your cost.
  
• Special orders are not eligible for return, exchange, or cancellation.

Please contact online@tntfashion.ca to initiate a return or request a change to an unshipped order.

Regular Price to 29% Off

Full refund to original form of payment

30% – 50% Off

Store credit issued via Gift Certificate

51% Off or More

Final Sale – Not eligible for return or exchange

The following items are final sale and cannot be returned or exchanged for hygiene reasons:

• Swimwear

• Lingerie/Bodysuits

• Jewelry

• Fragrance

• Shoes must be tried on only indoors on soft surfaces.

• Returned shoes must show no wear or sole markings.

• Shoes must be returned with original packaging in unmarked, resaleable condition.

• TNT does not offer price adjustments on previously purchased items.
• Original shipping charges are non‑refundable, except in the case of faulty merchandise.
• Mail‑in return shipping costs are your responsibility. TNT is not liable for lost or untracked packages.
• We recommend using a tracked and insured shipping method and keeping your tracking number.
  
• Refunds are processed within 5 business days of receiving your return. It may take up to 10 business days for your financial institution to post the transaction.

How to Return:

1. Contact Us:
   Email online@tntfashion.ca to confirm your item’s return eligibility.
   
2. Receive Return Authorization:
   If approved, we’ll send you a Return Authorization (RA) number and instructions.
   
3. Return Your Item:
   Mail your return using your preferred tracked service, or return it in-store. Include the RA number in or on the package.
   Email your return tracking number to us.
   
4. Quality Inspection:
   Once received, items will be inspected to ensure they meet our return standards.
   
5. Refund Processing:
   Eligible refunds will be issued to your original payment method or as a store credit (based on discount level). Please allow up to 10 business days for funds to appear.

Please note that online and in-store purchases follow separate return policies:

• In-store purchases are not eligible for online returns

• Online purchases cannot be returned in-store for refund — only drop-off (if authorized)

In-Store Return Policy

• No refunds are offered on in-store purchases.

• Returns must be made within 7 days of purchase for exchange or store credit only, with proof of purchase.

• Sale items are final sale unless faulty or otherwise required by law.

• Items must be in original, unworn condition with all tags and packaging.

If your item arrives damaged, defective, or incorrect, please contact online@tntfashion.ca as soon as possible. We will work to resolve the issue promptly, regardless of standard return eligibility.

For any return-related inquiries or assistance, please contact our customer service team at: online@tntfashion.ca